We want everyone to love the gear they get from us! And if you don’t love it, we will be happy to work with you to get a refund or exchange. We guarantee it!
New gear that is in the same condition as when we sold it to you will be issued 100% of your money back as either cash or store credit- your choice. New gear that is faulty or defective in any way will be issued 100% refund or exchange, your choice.
If your new gear was mounted, skied, used, abused, or otherwise altered we are still happy to take it back but may need to subtract an appropriate fee for the amount of use. We do not accept returns on our new skis that are available for demo as we recommend that you demo them before purchase.
We do our best to outfit everyone with great gear that fits well, and we want you to be confident knowing that if you try your equipment out and are not happy you can bring them back in. If your used gear is in the same condition as when you purchased it we are happy to issue a 100% refund. If the gear is damaged we will take it back but will charge an appropriate fee based on the extent of the damages and what would be the cost to repair.
Part of what you get when you buy equipment from Utah Ski Gear is personalized attention. We want to make sure you get the right ski gear for you.
We do a great job at it! But, occasionally we make a mistake. So please, if you love your equipment or hate it, let us know. Call us at 801-413-8009 - Or use the handy Contact Form below: