Please fill out the following form if you have a warranty request for a product purchased directly from Utah Ski Gear.

Please note all warranty decisions are at the discretion of the manufacturer and the following information is required to be eligible for consideration.

A photo of the whole product
A closeup image of the damage/defect
A photo of the serial number
A copy of your original receipt showing the date of purchase, the original purchase price, & our name as the seller

Each manufacturer has differing time periods of warranty eligibility. This time period begins on the date of purchase depicted on your receipt. We do not accept warranties outside of the manufacturer-defined warranty window. If you are unsure about this warranty time period, feel free to contact us directly.

For Heated Accessories (Hotronic, Therm-ic, Sidas, Etc.):

Warranties do not cover normal wear and tear. Items damaged by improper use are not eligible for warranty, please read the enclosed manual for instructions on use and care. While it is unfortunate to lose batteries, we cannot warranty lost batteries. Please ensure they are secured correctly to your boots, attachment systems are available for purchase separately. Hotronic heating elements are not eligible for warranty if the point that connects to the batteries is damaged. Damage to batteries from a chairlift is not covered by warranty.

If your warranty request is approved, we will need the defective item back before we issue your replacement.

For Hardgoods (Skis, Boards, Boots, Bindings, etc.):

Hardgoods with user damage, damage from improper use, or normal wear and tear are not eligible for warranty. User damage may look like:

Scratches, chips, or indentations in the topsheet/sidewall from ski-to-ski contact
Impact damage from rocks, stumps, rails, or another foreign object
Damage caused by improper mounting or adjustment of bindings including bindings pulling out of the ski
Normal wear and tear from storage
Damage caused by the use of solvents or adhesive
Broken, damaged, or snapped skis/boards/poles/bindings caused by an impact or crash

You may be requested to return your item to us or the manufacturer prior to receiving a final warranty decision.

The final warranty decision will be made at the discretion of the manufacturer. We appreciate your patience with us as we communicate with the manufacturer of your item to further assist you.

Please fill out the information below and we will get back to you via email as soon as possible. Please note all information is required.

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